We pride ourselves in providing only top quality, authentic merchandise. Should you have an issue with an item you received, please make use of the return policy we offer.
Our return policy lasts 30 days from the time of purchase. After 30 days, we cannot offer you a refund or exchange.
Please remember to take several photos of your item to show item was not damaged before return shipping. As these may be requested if item is returned destroyed or damaged condition.
1688 50TH Street
Brooklyn, N.Y. 11204
Items to Include:
- Proof of purchase/online receipt or order # inside package.
Once your return is received and inspected, a refund will be processed within 3 days of delivery.
Late or missing refunds
If refund was issued, but it has not been credited within 7-14 business days, please contact your credit card company as it may take some time before your refund is posted.
If you’ve not received your refund yet, please contact us at [email protected]
We only replace items if they are defective or damaged. Should any other issue arise regarding the condition of the item you received, we would be glad to help. Please email customer service at [email protected] we will return your email within a few hours.
Framesinoptics ELIGIBLE RETURNS:
Eligible Returns - Reasons for return costs covered by Framesinoptics:
-The Item was sent incorrectly to you
- The item is defective
To start an eligible return process or if you have further questions, please email [email protected]
Additional return info:
-Your item must be in the same condition that you received it and you must have the original packaging.
- No additional signs of damage/abuse are present.